Glossary
AI receptionist
An AI receptionist is an AI agent that answers a business's calls and texts, asks qualifying questions, books appointments and passes urgent or unusual calls to a person, 24 hours a day.
Its main job is making sure no lead hits voicemail. The best ones also follow your rules for emergencies and never quote prices you haven't approved.
The difference that matters is what happens after the call. Some AI receptionists stop at the message; an AI operator also sends the confirmation, the quote and the follow-up.